Tackling youth unemployment is at the heart of the current public debate. In this regards, to promote youth employability is often made reference to the importance of encouraging alternation between periods of training in the classroom and inside companies (dual education system). In this context, a fundamental role is played by the training setting and the skills of the operator of the dual education system, a professional figure (working at the educational institution) devoted to support students during their school-to-work experience. This article presents the main characteristics and results of an impact evaluation of the” Shape Work” program. Developed by the Luigi Clerici Foundation in the Lombardy Region in 2019, the program acted in an innovative way to boost the skills of operators in order to support the most vulnerable students. Good practices of general interest emerge from the case study. © © FrancoAngeli.
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