With the rise of Artificial Intelligence over the last years, virtual assistants, so-called bots, are becoming more relevant than ever before. Especially the technology triggers a growing interest in numerous fields of application. Technologies like machine learning enables the integration of emotion management and thus provides the opportunity to enhance interaction with the user. Hereby, apprenticeship as a contextual research setting proves to be a particularly promising use case. Our paper examines the potentials and challenges of emotionally sensitive applications in a training environment. The results of a qualitative approach demonstrate extensive benefits especially in the individualization of the learning process. Hereby, gamification can represent an interesting aspect in this context. However, fears emerge that the technical implementation may not sufficiently cover pedagogical backgrounds and that the applications may encounter low acceptance. © 2021 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0) Peer-review under responsibility of the scientific committee of KES International.
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