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Essential Attributes of Service Quality in higher education Institutions: A Systematic Literature Review; Glavna obilježja kvalitete usluge u visokoškolskim ustanovama: sustavni pregled literature

Review
This paper presents the results of a systematic literature review (SLR) of academic research related to service quality attributes in higher education institutions. The literature review is organised around two main objectives: identifying trends of studied topics and significant attributes in implementing service quality. A comprehensive search of relevant databases of published research from 2012 to 2022 was conducted to identify peer-reviewed articles that meet the criteria for inclusion in the review. The search yielded a total of 28 relevant studies, which were evaluated to address the study objectives. The SLR identified four clusters of topics within service quality: The importance of quality services, quality evaluation, the role of digital technology, and stakeholders’ retention. Finally, the derived attributes in this paper are expected to assist higher education institutions (HEIs) in developing countries, particularly in developing countries, in identifying areas of improvement in their service quality and making targeted adjustments to improve the overall experience of their stakeholders. © 2024, FACTEACHEREDUCATION. All rights reserved.
This paper presents the results of a systematic literature review (SLR) of academic research related to service quality attributes in higher education institutions. The literature review is organised around two main objectiv …

Change management in Independent Campus program: application of the ADKAR model as a change management competency constructor

Article Open Access
The flexibility of managing the Independent Campus program has implications for organizational change in higher education and requires Change Management Competency (CMC) to achieve change goals. This research aims to apply the ADKAR model to create a CMC profile for study program directors. This type of research is a survey. The research sample consisted of 65 heads of vocational study programs at private universities in North Sumatra, Indonesia. Data was collected using a questionnaire with indicators developed based on ADKAR elements for CMC development. Five alternative hypotheses were determined to test the correlation of ADKAR elements with the CMC profile, and all were declared accepted after being tested. This shows that the ADKAR model determines the CMC profile in an organizational change. Finally, a sustainable CMC development framework for the heads of the study program directors was recommended, using a combination of the concept of ADKAR and the system approach. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
The flexibility of managing the Independent Campus program has implications for organizational change in higher education and requires Change Management Competency (CMC) to achieve change goals. This research aims to apply t …

Measuring entrepreneurial orientation of Bahir Dar University students

Article Open Access
The purpose of this research was to examine entrepreneurial orientation of Bahir Dar University (BDU) students as research. The paper reports on experimental research undertaken to evaluate the entrepreneurship course offered at Bahir Dar University. 183 undergraduate students were recruited using stratified sampling across colleges for the study. A standardized questionnaire adopted from Entrepreneurial Attitude Orientation (EAO) scale was used as a data collection instrument measuring four constructs: achievement, innovation, perceived personal control, and perceived self-esteem in business. A pre-test was given for the sample students before the course began. Then, the course was given for a semester, after which a post-test was given to 176 students since 7 students had withdrawn from the study. The findings of the study revealed that, except in innovation, a non-significant contribution was found in the remaining three constructs. Educators and curricula experts might get deep insight about what aspects of entrepreneurship course would bring about entrepreneurial inclination in the students’ minds. Concerned management bodies of the University on entrepreneurship training and education programs could also use the findings to make required interventions in the form of support, revision, and encouragement of the programs. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
The purpose of this research was to examine entrepreneurial orientation of Bahir Dar University (BDU) students as research. The paper reports on experimental research undertaken to evaluate the entrepreneurship course offered at Bahir Dar University. 183 undergraduate students were recruited using s …

What is meant by the term tertiary education? Past developments and recent activity

Article
The term tertiary education has gained prominence in recent policy debates in the UK [Morgan (2023). “Labour ‘would review whole landscape’ of tertiary education.” Times higher education, 28 November. https://www.timeshighereducation.com/news/labour-would-review-whole-landscape-tertiary-education]. This paper presents findings from a review of the use of the term in academic and policy papers in the UK over the last 80 years. The analysis reveals the role of international organisations in defining this term initially as a synonym for post-compulsory education before using it as a statistical measure which became a normative guide for many member states. More recently, the term tertiary education has been used as a descriptor of systems of educational governance and by the World Bank for specific systems of organisation. Using these definitions as a guide, the review demonstrates differences in government policy in the four nations of the United Kingdom: England, Northern Ireland, Scotland and Wales. Here there is evidence of periodic and partial policy change, but little sustained full engagement with this agenda. The review suggests that if future tertiary education policy initiatives are introduced they should cover all potential learners once they have left the compulsory phase of education and should be advanced by regional bodies with involvement from learners, employers and community representatives allocating funds from a single tertiary education budget. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
The term tertiary education has gained prominence in recent policy debates in the UK [Morgan (2023). “Labour ‘would review whole landscape’ of tertiary education.” Times higher

Factors contributing to the (un)fulfilment of employment aspirations of recent Chilean university graduates

Article
The benefits of growth in university enrolments are contingent on the articulation of university expansion with changes in other areas, particularly the economy. The costs of a mismatch are felt at the societal level, but especially by individual graduates. This article describes problems faced by professionals in one country that has experienced very rapid expansion of higher education in a highly privatised market economy. While not uniformly generalisable to other countries, the results are illustrative of what can occur. The study is based on subjective information provided by Chilean university graduates who have recently sought employment. The graduates’ narratives can be aligned along three major dimensions of dissatisfaction: labour force entry; earnings; and working conditions. The themes are linked and combine to describe a difficult transition from university to work in a context of low salaries and unstable and uncertain employment. Among factors contributing to unfulfilment of aspirations are the graduates’ social capital and socioeconomic status, the geographic location of the job, the university from which they graduated, and activities while a student. Unsynchronised expansion of different social institutions can reduce social equity and cohesion. © 2024 Informa UK Limited, trading as Taylor & Francis Group.
The benefits of growth in university enrolments are contingent on the articulation of university expansion with changes in other areas, particularly the economy. The costs of a mismatch are felt at the societal level, but especially by individual graduates. This article describes problems faced by p …

Initiating, enacting and sustaining partnerships to inform post-school pathways

Article Open Access
Partnerships with local public sector agencies, enterprises and tertiary institutions offer a means to inform young people about post-school pathways into working life and occupations that schools alone cannot achieve. Informing about those pathways is an important, yet, complex educational goal for schooling. This is because much of schooling effort privileges and is directed towards higher education entry. Often advice provided to young people through schools is by teachers and administrators who are, understandably, unacquainted with the range of post-school pathways other than higher education. School guidance officers report being ill-equipped and unable to provide students personalised advice. Consequently, sources of advice and experiences beyond the school are now being utilised, particularly through the growing role of partnerships. These partnerships take diverse forms and comprise different kinds of institutional alignments and are increasingly being viewed as essential bases for supporting effective and informed post-school transitions. This article presents and discusses a review of literature and a recent investigation to advance principles and practices of how such partnerships can be best initiated, enacted, and sustained over time and they can meet the goals of informing and guiding young people’s pathways, including options other than progression to higher education. © 2024 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
Partnerships with local public sector agencies, enterprises and tertiary institutions offer a means to inform young people about post-school pathways into working life and occupations that schools alone cannot achieve. Informing about those pathways is an important, yet, complex educational goal for …

Fostering Craftsmanship in Biotechnology: Trends and Educational Strategies in higher Vocational Colleges

Article
This paper delves into the concept of craftsmanship in the context of biotechnology education, initially defining craftsmanship and extending it to encompass a new-era craftsmanship defined by the qualities essential in the biological sciences. The study employs a rigorously tested questionnaire to survey the current state of craftsmanship cultivation among students in higher vocational colleges, analyzing its prevalence and identifying the key factors influencing its development. This research not only assesses the current strategies employed by educational institutions but also explores the role of enterprises in fostering this vital attribute through internships and collaborative programs. Additionally, it evaluates the future trends in craftsmanship development from the perspectives of students, schools, and businesses. The results highlight a nuanced understanding of craftsmanship’s role in biotechnology education, revealing varying degrees of awareness and appreciation among students, and suggesting substantial improvements in students' biotechnological literacy. The paper concludes with a discussion on the satisfaction levels of all stakeholders with the current progress and suggests pathways for enhancing the cultivation of craftsmanship to meet future industry demands. This approach underscores the need for an integrated educational framework that not only promotes technical skills but also instills a deep sense of craftsmanship essential for innovation and excellence in the biotechnology field. © 2024, Journal of Commercial Biotechnology. All rights reserved.
This paper delves into the concept of craftsmanship in the context of biotechnology education, initially defining craftsmanship and extending it to encompass a new-era craftsmanship defined by the qualities essential in the biological sciences. The study employs …

Chronically ill patients and adherence: a new challenge for educators committed to training future health professionals

Conference paper Open Access
As academic educators committed to training future health professionals, we should understand and address the new educational needs they may perceive as a result of the global increase in the number of chronically ill patients. This paper aims to present a new learning/teaching strategy that has been implemented in a bachelor course for health professionals, based on the evidence of: a) the complexity of the issue of therapeutic adherence; b) the lived experience of chronic illness as a personal matter; c) the usefulness of therapeutic patient education (TPE) conceived only as a transmissive practice. In this course, some lectures were combined with workshops in which students were asked to deal with a real patient's story for whom they had to define an educational plan. The results show the success of the creative choices implemented from a training perspective and the satisfaction of the learners asked to experiment in the classroom a work practice with a high rate of autonomy. © 2024 International Conference on higher education Advances.
As academic educators committed to training future health professionals, we should understand and address the new educational needs they may perceive as a result of the global increase in the number of chronically ill patients. This paper aims to present a new learning/teaching strategy that has bee …

People with disabilities in the university-work transition: a project to study networks

Conference paper Open Access
The employment of people with disabilities is a goal indicated by international and European development policies. The possibility of access to education and vocational training is a prerequisite for achieving an independent life. This paper presents a qualitative research design for studying networks, which can support education and vocational training pathways of students with disabilities. Networks play an important role in building relationships between students and other social actors, and they allow for the identification of resources to ensure equal access to education, vocational training, and labour market. The preliminary results of the legislation and scientific literature analysis indicate the relevance of two elements: a new concept of people with disabilities, considered not only as users but also as actors in the network; the contribution of educational research to human and professional development in non-formal educational contexts, such as work environments. © 2024 International Conference on higher education Advances.
The employment of people with disabilities is a goal indicated by international and European development policies. The possibility of access to education and vocational training is a prerequisite for achieving an independent life. This paper presents a qualitati …

Using UX Design in inclusive teacher education in higher education to bridge the research-to-practice gap

Conference paper Open Access
Teachers in inclusive classrooms do not use the results of scientific research on evidence-based practices; this gap between research and practice can be seen as a result of theoretical content in teacher education and should be reduced. UX design is an approach from Computer Sciences to build a bridge from providers to users. The following study looks for ways to bridge the theory-practice gap with the help of the UX design approach in inclusive teacher education. Therefore, the use of UX design was implemented in a course for student teachers for inclusive education. The results on three levels - technical improvement of the whiteboard, students' experiences and the seminar method - showed positive results and revealed the potential of UX design methods in inclusive teacher education, which should be explored in further studies. © 2024 International Conference on higher education Advances.
Teachers in inclusive classrooms do not use the results of scientific research on evidence-based practices; this gap between research and practice can be seen as a result of theoretical content in teacher education and should be reduced. UX design is an approach …